In the expanded portion of the dialog box, notice the email address provided. In the dialog box you can see the name of the category, the default assignee, and the comma-separated default tags. ![]() Hover over the appropriate subcategory, and then click the edit pencil icon. ![]() Select the appropriate category name to expand it. Navigate to Setup > Service Desk > Categories. See Account Unique Code for more information. If yes, your network team will need to authenticate your company's domain name. Set up a category dropbox emailĬategory dropbox emails need to be set up individually for each category or subcategory you want a specific dropbox for.ĭetermine whether you want your category dropbox name to contain your company's domain name. Use an email alias with your own domain suffix (requires domain verification) ![]() Use any unique alias chosen by you, with a. You can use an SWSD dropbox alias automatically generated by SWSD, or, you can customize the alias to: This feature allows you to send emails to a dedicated category-based email address, for example, instead of the more generic category dropbox emails helps automatically identify the incident category, priority, assignee, and other field content. In SolarWinds Service Desk ( SWSD), category dropbox emails allow you to set an email to- or from-address based on the category associated with incidents.
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